Shifting CRM services from on-premise to cloud has been FITi’s primary pursuit for the past decade. This of course is no easy task given the affinity of organizations towards on premise solutions and the lack of urgency to transform. “The perceivedrisk of initiating a cloud transformation is higher compared to the value of CRM, sometimes customers cannot oversee the risk and that is the difficult part for us to pitch,” says C.C. Lu, General Manager of FITi. The company therefore puts great efforts towards educating the clients of the various intricate aspects of Salesforce and the benefits that they stand to inherit therein. As a result, FITi has been honoured as “Most Certified Professional Award” in Greater China Region since 2010 and over 90percent of Taiwan Salesforce customers have partnered with FITi to ensure the success of business transformations and we are honoured to receive high customer satisfaction ratings through out the years.

Over 90 percent of Taiwan Salesforce customers have partnered with FITi to ensure the success of business transformations

FITi’s real strength lies in itssuccessful track records intransforming businesses in many sectors including high tech, manufacturing, retail, financial services, biotechnology, and professional services. In these sectors, FITi is also well experienced in different and complex B2B, B2C, and B2B2C business models. “We sell by experience; we are the first one in Taiwan to use Salesforce CRM so we know how things work. Throughout the years we haveexperiences in different industries and we continue to accumulate know how and apply it to others,” reiterates C.C.Lu. By staying updated in terms of certifications and standards, FITi constantly stays ahead of its peers in the market. In the years to come FITi intends to bring about further advancements in the Taiwan Salesforce market and perceives great potential especially in the financial and banking sectors.