At the foundation of CrimsonWorks’ cloud strategy is Salesforce, a global provider of cloud-based, on-demand customer relationship management (CRM) solutions. By committing to three releases a year, Salesforce constantly strives to make its solutions more applicable and effective. Salesforce’s continuous investment to seek improvements resonates strongly with CrimsonWorks’ objective of persistently delivering solutions that are relevant and add value to clients’ businesses. “We are passionate about re-imagining possibilities with the aim for clients’ long-term business successes through the Salesforce platform and customized software solutions,” remarks Tng.

CrimsonWorks offers an entire stack of Salesforce solutions to help organizations streamline as well as digitize manual processes that include sales, onboarding, leads management, and more. The company also integrates these processes with proper governance, which is crucial for organizations, and in turn, allows clients to re-imagine their businesses with modern technology. For instance, CrimsonWorks helped a client streamline their process of assigning leads captured from the web to a salesperson within three days, leading to a tremendous increase in conversions as well as the return on investment (ROI). To enhance the post-sales experience for customers and overall brand value, CrimsonWorks believes that it is essential to leverage Salesforce Service Cloud. The company is focused on helping more small and medium-sized enterprises (SMEs) to embark on the journey of digitalization along with providing marketing consultancy to its clients using Salesforce Marketing Cloud.

Various businesses ranging from government agencies to MNCs and SMEs have benefitted from CrimsonWorks’ marketing and digital transformation strategies. However, one use case that the company prefers to highlight albeit a smaller project scale is that of a property agent—a one-person firm—who handles his own marketing, sales, and post-sales. By using Salesforce’s platform, the property agent could centralize as well as analyze customer information along with proactively targeting and proposing the best suitable real estate investment for clients. This allowed the agent to fulfill his clients’ requirements precisely, and in turn, boost the closing rate.

“If a one-man company could derive such value from our Salesforce-backed solutions, then we can definitely prove more beneficial for clients with more resources,” claims Leong Yew Fei, co-founder of CrimsonWorks. To deliver more value to clients, the company is constantly working on enhancing its data analysis capability with the help of machine learning, thus enabling businesses to become smarter and more effective.