OSF Commerce: Delivering Innovative Commerce Solutions
Today’s digital consumers expect a seamless and personalized digital shopping experience through a smart device of their choice. However, providing an exceptional customer experience requires a complex network of systems, applications, middleware, and databases. This market gap led to the inception of OSF Commerce—an OSF Global brand—that has established itself as a trusted retail consultant and commerce technology integrator, enabling companies to overcome the greatest challenges in the rapidly changing retail environment. Unlike traditional service companies that develop practices around a single cloud or technology, OSF delivers multi-cloud solutions that focus on a common business need, which is “unified commerce.”
Founded in 2003 with headquarters in Quebec, Canada, with later expansion to the U.S. in 2008, OSF’s global impact has since included the opening of offices in Europe, Latin America, and recently, the Asia-Pacific (APAC) region. The company feels ‘at home’ in the APAC region and is currently dedicated to solving the various commerce challenges that are unique to this dynamic market. To date, OSF has completed over 299 complex projects and delivered over 200 online stores for its clients. OSF collaborates with companies from a variety of industries including retail, consumer goods, automotive, financial services, and media and communications, and provides solutions for commerce challenges with its multi-cloud and unified commerce approach.
OSF offers a unique combination of services for e-commerce, Salesforce Cloud solutions, online store management, mobile development, and Sitecore-based solutions. The company possesses extensive expertise in consulting, designing, and implementing complex multi-cloud projects involving Salesforce Commerce, Sales, Service, Community, and Marketing Clouds, as well as order management systems, point of sale, and loyalty programs. Along with the rollout of multi-cloud projects that help brands achieve connected commerce, OSF’s experience in working with Force.com, Apex, VisualForce, and building Lightning Components and API integrations ensures the delivery of customized, tailor-made solutions. “We are a future-proof partner that takes the best platform available and provides unified commerce solutions,” states Gerard Szatvanyi, President and CEO of OSF Commerce.
OSF UnifyCOMMERCE is a product built natively on Salesforce to provide a 360° view of all consumer data. It gathers customer data from multiple sales channels, online as well as offline, and brings it to both Salesforce Sales and Service Clouds. Since its inception, OSF Commerce has helped several businesses—both large and small—provide an exceptional customer experience. YETI, an outdoor lifestyle products manufacturer, was able to improve its customer service capabilities and achieve a greater level of customer satisfaction by leveraging OSF Commerce’s solution.
Recently, at Dreamforce 2018, OSF Commerce won the Lightning Bolt Trailblazer Award in the Retail Category for OSF UnifyCOMMERCE, and in 2016 it won the Salesforce Partner Innovation Award in the same category. Over the years, the company has enjoyed rapid growth and has doubled in size. Globally, it has over 1,000 employees, which includes more than 150 Salesforce-certified architects and consultants who are some of the most talented in the technology industry. Being a global company, OSF Commerce relies on flexibility, and leverages the distributed geography of its team as an advantage rather than a barrier. “We collaborate as a single team and, as a result, we deliver outstanding projects everywhere,” states Szatvanyi. Moving forward, OSF Commerce aims to continue addressing the problem of helping retailers and brands implement a connected customer journey that provides a frictionless, enjoyable customer experience.