Salesforce is expanding its CRM domain to other industry verticals. The new business unit is delivering social, mobile and cloud services across six new industries: Financial, Media, Healthcare, Retail, Automotive, and Public sector. For instance, with the Health Cloud application, the data that comes through medical records, wearable, and smart devices will help in mapping the patient's medical journey. The Sales Cloud application with an optimized console and engaging productivity tools is continuously improving the experience of customer service agents and managers. The impact of each cloud vertical is unique to the specific industry. The different cloud applications are interoperable between other Salesforce services and are easy to handle. Taking advantage of the online ecosystem, these new services will empower enterprises and help connect to their customers in an entirely new way.

However, to understand this platform better, enterprises are recruiting solution providers as an essential asset to their organization. Bridging the gap between the business and the IT team to adding value and generating revenue, the Salesforce consultants have become an integral lifeline. The general undertakings of Salesforce consultants can range from applying the knowledge of the Salesforce design—the tools and applications pertinent for any organization, performing analysis of the cloud technological offerings, while designing and proposing a solution as per the industry norms. The Salesforce consultancy understands the significance of an integrated IT landscape, which will optimize the organization performance following the business requirements.

This edition of APAC CIO Outlook brings you the "Top 10 Salesforce Consulting/ Services Providers - 2018." This list gives you some of the most prominent organizations in the industry who are capable of leading their clients towards excellence by extensively supporting them. The proposed list brings together the services of the right Salesforce Consulting/Services providers who suit the organization-specific requirements and help them enhance their expertise.